An evaluation of the organization’s management processes and a general satisfaction survey of administrative staff were conducted within the framework of quality assurance mechanisms.
The aim of the study was to identify the challenges of the in-university environment and to respond appropriately to the identified aspects.
The survey was intended to provide feedback from the university administration staff on issues such as: management effectiveness, communication efficiency with structural units, remuneration, staff development, infrastructure.
The survey revealed significant positive assessments and identified issues of concern. The results of the research were presented to the rector of the university, vice-rectors and heads of structural units. Specific steps have been planned to respond to the issues identified in the study.
